Privacy Notice
Privacy Notice
At Flexivona, we understand that trust is an important part of every relationship with our customers. We are committed to protecting your personal information and using it responsibly to provide a secure, seamless, and personalized shopping experience for pet owners.
Whether you are purchasing a pet car seat, travel carrier, travel bowl, walking accessory, or another Flexivona travel essential, we respect your privacy and handle your information with care.
1. What Information Do We Collect?
To provide our services, process your orders, and deliver products safely, we may collect:
Identity & Contact Details: Your name, billing address, shipping address, email address, phone number, and other information you provide when placing an order or contacting us.
Payment Information: Payments are processed through secure third-party payment providers. Flexivona does not directly store your full credit card number or CVV code on our own servers.
Order Information: Details about the Flexivona products you purchase, transaction history, shipping information, returns, refunds, and customer service communications.
Shopping Preferences: Information such as browsing activity, product interests, cart activity, and interactions with our online store may be collected to improve your shopping experience and provide more relevant recommendations.
Device & Technical Information: We may automatically collect certain information such as IP address, browser type, device information, operating system, referring pages, and website interaction data.
2. How Do We Use Your Information?
We may use your personal information for purposes connected with operating and improving Flexivona, including:
Order Fulfillment: Processing purchases, confirming orders, arranging shipping, providing tracking updates, and managing returns, exchanges, or refunds.
Customer Support: Responding to questions regarding orders, products, shipping, returns, pet travel accessories, and other customer service matters.
Customer Communication: Sending order confirmations, shipping notifications, service-related updates, and other important information about your purchase.
Marketing Communications: If you choose to subscribe, we may send information about new Flexivona collections, pet travel products, promotions, offers, and brand updates.
Website Improvement: Understanding how customers interact with our online store so we can improve navigation, product presentation, performance, and the overall shopping experience.
Fraud Prevention & Security: Helping detect, investigate, and prevent fraudulent transactions, unauthorized activity, security incidents, and misuse of our services.
Legal Compliance: Meeting applicable legal, regulatory, accounting, tax, and record-keeping requirements.
3. Do We Share Your Information?
We may share information with trusted third-party service providers when reasonably necessary to operate our business and fulfill your orders.
Logistics & Shipping Partners: To arrange delivery, provide tracking information, and complete shipments.
Payment Processors: To securely process and verify transactions.
E-Commerce & Technology Providers: To operate our online store, website functionality, analytics, communications, and related services.
Customer Service Providers: Where necessary to help manage customer inquiries and support requests.
Professional Advisers: Such as legal, accounting, compliance, or other professional service providers where reasonably necessary.
Legal & Regulatory Requirements: We may disclose information when required by applicable law, court order, regulatory authority, or other valid legal process.
We do not disclose personal information to third parties solely for their independent marketing purposes except where permitted by applicable law and subject to any rights available to you.
4. Your Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These rights may include:
Right to Access: You may request information about the personal data we maintain about you.
Right to Correction: You may request that inaccurate or incomplete personal information be corrected.
Right to Deletion: Where applicable, you may request deletion of certain personal information we hold about you.
Right to Restrict or Object: In certain circumstances, you may have the right to restrict or object to specific types of personal data processing.
Right to Data Portability: Where required by applicable law, you may request a copy of certain personal information in a portable format.
Marketing Opt-Out: You may unsubscribe from promotional emails at any time by using the “Unsubscribe” link included in our marketing communications.
Certain information may need to be retained where required for legal, accounting, fraud-prevention, dispute-resolution, or legitimate business purposes.
5. Cookies & Similar Technologies
Flexivona may use cookies and similar technologies to help operate and improve our online store.
These technologies may be used to:
Remember Shopping Cart Items · Maintain Website Functionality · Understand Website Traffic · Measure Performance · Remember Preferences · Improve Product Recommendations · Support Relevant Advertising Where Permitted
You may be able to manage cookies through your browser settings or other privacy controls available on our website.
Disabling certain cookies may affect some features or functionality of the online store.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.
These measures may include encrypted website connections, controlled access to information, secure payment processing systems, and other industry-standard safeguards.
However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice or as required by applicable law.
Retention periods may depend on factors such as:
Order and Transaction Records · Customer Service Requirements · Legal Obligations · Accounting and Tax Requirements · Fraud Prevention · Dispute Resolution
When personal information is no longer reasonably required, we may delete or anonymize it in accordance with applicable requirements.
8. Third-Party Services
Our website may use or link to third-party services, payment processors, shipping providers, analytics platforms, or other external services.
These third parties may maintain their own privacy policies and data practices. Flexivona is not responsible for the privacy practices of independent third-party websites or services.
We encourage customers to review the applicable privacy policies of third parties when appropriate.
9. International Data Transfers
Because Flexivona serves customers across different locations and works with service providers involved in international e-commerce and logistics, personal information may be processed or stored in countries or regions outside your place of residence.
Where required by applicable law, reasonable safeguards will be used in connection with international transfers of personal information.
10. Children’s Privacy
Flexivona products are designed for pets and pet owners. Our online store, checkout functions, accounts, and purchasing services are intended for adults or individuals legally capable of entering into purchase transactions.
We do not knowingly collect personal information directly from children in circumstances prohibited by applicable law.
If you believe that a child has provided us with personal information improperly, please contact us at service@flexivona.com.
11. Changes to This Privacy Notice
We may update this Privacy Notice periodically to reflect changes in our business practices, legal requirements, technology, or services.
When changes are made, the updated version will be published through our online store. Where required by applicable law, additional notice may also be provided.
We encourage customers to review this Privacy Notice periodically.
Contact Our Privacy Team
If you have questions regarding this Privacy Notice, our privacy practices, or wish to exercise applicable data rights, please contact us:
Email: service@flexivona.com
Flexivona is an online retail brand operated by Ganzhou Chuanchun Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, shipping coordination, returns, refunds, and other transactions conducted through the Flexivona online store.
Legal Entity: Ganzhou Chuanchun Network Technology Co., Ltd.
Registered Address: Ding Xi Shaozongti City Factory has completed the construction of the building at Jiang Zhi Gonghe River Road. The address is G2 Building, No. 04, 028 Floor, Fengye Garden, North Side of Wanshan Avenue.
Flexivona — Your privacy matters, and your trust is our priority.