Shipping Policy
Shipping Policy
At Flexivona, we understand the excitement of receiving products designed for life with your pet. Shipping is more than simply delivering a package; it is the final step in our commitment to thoughtful design, dependable service, and a smooth shopping experience. From secure packaging to reliable shipping partners, we work to ensure every order arrives safely and ready for your next journey together.
1. Processing with Care
Order Processing: Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.
Estimated Delivery Times: Estimated delivery times vary by destination and shipping method. For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch. International delivery times may vary depending on the destination, carrier, and customs processing.
Shipping estimates are not guaranteed delivery dates. Any available shipping options, costs, and estimated delivery times will also be displayed during checkout.
2. Shipping Times & Rates
We partner with reliable global carriers to provide a safe and efficient delivery experience for Flexivona orders.
Standard Shipping: Estimated delivery within 5–12 business days.
Free Shipping Policy: Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.
Transparent Costs: For orders below the free shipping threshold, applicable shipping rates are calculated automatically at checkout based on your delivery address.
3. Track Your Journey
Tracking Updates: Once your order has been shipped, a unique tracking number will be sent to the email address associated with your order.
Full Visibility: You can use the tracking link provided to follow your package and stay updated throughout the delivery process.
Please note that tracking information may take some time to update after your order has been handed over to the shipping carrier.
4. Our Delivery Commitment
We carefully package Flexivona products, including pet car seats, travel carriers, feeding accessories, travel bags, walking accessories, and other pet travel essentials, to help protect them during transit.
If your order arrives damaged, incomplete, incorrect, or there is another delivery-related issue, please contact us within 48 hours of delivery.
When contacting us, please include your order number, a description of the issue, and clear photographs where applicable so our customer care team can review the matter efficiently.
The Flexivona Promise: When a qualifying shipping or fulfillment issue is confirmed, we will work promptly to provide an appropriate replacement or other suitable solution at no additional cost where applicable.
5. Multiple Packages
Some orders containing multiple Flexivona products may be shipped in more than one package.
If this happens, you may receive separate tracking numbers, and the packages may arrive at different times.
Receiving one part of your order before another does not necessarily mean that an item is missing.
6. Address Verification
Please carefully review your shipping information before completing your purchase.
Customers are responsible for providing a complete and accurate:
Recipient Name · Street Address · Apartment or Unit Number · City · State/Province · Postal Code · Country · Contact Information
Once an order has entered processing or has been dispatched, we may not be able to modify the delivery address.
If you notice an error in your shipping information, contact us as soon as possible at service@flexivona.com.
7. P.O. Boxes
Some shipping carriers or delivery services may have limitations when delivering certain products or larger packages to P.O. Boxes.
Because some Flexivona products, such as pet car seats, backseat hammocks, travel ramps, carriers, and travel bags, may require parcel delivery services, we recommend providing a complete residential or business street address whenever possible.
8. Customs, Duties & Import Charges
For international orders, customs duties, taxes, import fees, or other charges may be imposed by the destination country or local authorities.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.
Customs inspections and processing may also cause additional delivery delays outside Flexivona's direct control.
9. Delivery Delays
While we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our reasonable control, including:
Severe Weather · Carrier Disruptions · Customs Processing · Public Holidays · High-Volume Shopping Periods · Transportation Interruptions · Incorrect or Incomplete Addresses
If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact our support team so we can assist you.
10. Lost or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, we recommend first checking:
Around your property · With household members · With neighbors · With your building reception or mailroom · With the local delivery carrier
If you are still unable to locate the package, contact us at service@flexivona.com with your order details so our team can review the situation.
Contact Our Support Team
If you have questions about your order status, tracking information, shipping, or delivery, please contact us:
Email: service@flexivona.com
Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
Flexivona — Made for Every Journey Together.