Your Privacy Choices
Your Privacy Choices
At Flexivona, we believe that having control over your personal information is an important part of a trusted shopping experience. Whether you are browsing pet travel essentials, placing an order, or receiving updates from us, you may have choices regarding how your personal information is collected, used, and managed.
Your rights may vary depending on where you live and the privacy laws that apply to you.
1. Manage Your Inbox
We want our communications to be useful and relevant to your life with your pet.
Opt-Out: If you no longer wish to receive emails about new Flexivona products, travel collections, special offers, pet travel inspiration, or other promotional updates, you may click the “Unsubscribe” link included at the bottom of our marketing emails.
Communication Preferences: Where available, you may also adjust your communication preferences through your customer account or by contacting us at service@flexivona.com.
Please note that even if you unsubscribe from promotional communications, we may still send necessary transactional or service-related messages, such as order confirmations, shipping updates, return information, or important account notices.
2. The Right to Know & Access
Depending on applicable law, you may have the right to request information about the personal data Flexivona maintains about you.
This may include information concerning:
Contact Details · Order History · Account Information · Customer Service Communications · Website Activity · Categories of Personal Information Collected · Purposes for Processing
You may also request a copy of certain personal information we hold about you where applicable.
3. The Right to Correct Your Information
If your name, shipping address, billing information, email address, or other personal information is inaccurate or incomplete, you may request that it be corrected.
Where account functionality is available, certain details may be updated directly through your customer account.
You may also contact us at service@flexivona.com to request assistance.
Keeping your information accurate can help prevent shipping delays and ensure that future Flexivona orders are processed correctly.
4. The Right to Delete Your Information
Depending on applicable privacy laws, you may have the right to request deletion of certain personal information we maintain about you.
However, some information may need to be retained where reasonably necessary for purposes such as:
Completing Transactions · Processing Returns or Refunds · Tax and Accounting Requirements · Fraud Prevention · Legal Compliance · Dispute Resolution · Protecting Our Legal Rights
Where deletion rights apply, we will process eligible requests in accordance with applicable law.
5. Restriction or Objection to Processing
In certain jurisdictions, you may have the right to request that we restrict how specific personal information is processed or to object to certain processing activities.
For example, depending on applicable law, this may include certain uses of personal information for:
Direct Marketing · Profiling · Analytics · Targeted Advertising
We will review these requests in accordance with the privacy laws applicable to you.
6. Data Portability
Where provided by applicable law, you may request a copy of certain personal information you have provided to Flexivona in a structured, commonly used, and machine-readable format.
Where technically feasible and legally required, you may also have the right to request that qualifying information be transferred to another organization.
7. Cookie & Tracking Controls
Flexivona may use cookies and similar technologies to operate our website, remember preferences, understand website performance, maintain shopping-cart functionality, and support analytics or advertising where permitted.
You may be able to manage non-essential cookies through:
Browser Settings · Cookie Preference Tools Available on Our Website · Device Privacy Controls
Disabling certain cookies may affect website functionality or your shopping experience.
8. Global Privacy Control & Browser Signals
Certain browsers or extensions may send privacy preference signals, including Global Privacy Control (GPC).
Where applicable law requires us to recognize such signals, we will process supported signals in accordance with applicable requirements.
Because browser-based Do Not Track (DNT) standards are not uniformly defined or legally required in all jurisdictions, our response to DNT signals may vary depending on applicable law and available technology.
9. Do Not Sell or Share My Personal Information
Flexivona does not sell personal information for monetary payment.
However, certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly and may include some disclosures involving advertising or analytics technologies.
Where applicable law provides you with the right to opt out of the sale or sharing of personal information, targeted advertising, or similar processing, you may submit a request to us.
To make such a request, email service@flexivona.com with the subject line:
Privacy Choice
10. Targeted Advertising Choices
Depending on the technologies used on our website and the laws applicable in your location, certain information about your browsing activity may be used to help provide more relevant advertising.
Where you have a legal right to opt out of targeted or cross-context behavioral advertising, you may exercise that right through available website privacy controls or by contacting us.
11. Marketing Communication Choices
You may withdraw your consent to promotional communications at any time.
You can do this by:
Using the “Unsubscribe” Link in Marketing Emails · Adjusting Available Account Preferences · Emailing service@flexivona.com
Withdrawing from marketing communications will not affect transactional messages necessary to complete or support your orders.
12. Authorized Agents
Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.
We may request reasonable documentation showing that the individual is authorized to act for you.
We may also need to verify your identity directly before completing certain requests.
13. Identity Verification
To protect your personal information, we may need to verify your identity before processing certain privacy requests.
Depending on the nature of your request, we may ask you to confirm information reasonably related to your account or previous transactions.
We will only request information reasonably necessary to complete the verification process.
14. Response Time
We aim to respond to valid privacy requests within the period required by applicable law.
In some circumstances, additional time may be permitted or necessary. If so, we will provide notice where required.
15. Appeals
Depending on your location, you may have the right to appeal a decision we make regarding a privacy request.
If an appeal right applies, instructions for submitting an appeal will be provided with our response or may be requested by contacting service@flexivona.com.
16. No Discrimination
Flexivona will not unlawfully discriminate against you because you exercise privacy rights available under applicable law.
Exercising your privacy choices will not prevent you from purchasing Flexivona products or receiving ordinary customer support, except where certain information is genuinely necessary to provide a requested service or complete a transaction.
How to Exercise Your Privacy Choices
To submit a privacy request or ask questions regarding your personal information, contact us at:
Email: service@flexivona.com
Suggested Subject Line: Privacy Choice
Please describe the privacy right you wish to exercise and provide sufficient information for us to understand and appropriately process your request.
Where available, you may also manage certain account or communication preferences directly through your Flexivona customer account.
Privacy Contact Information
Flexivona is operated by Ganzhou Chuanchun Network Technology Co., Ltd.
Legal Entity: Ganzhou Chuanchun Network Technology Co., Ltd.
Registered Address: Ding Xi Shaozongti City Factory has completed the construction of the building at Jiang Zhi Gonghe River Road. The address is G2 Building, No. 04, 028 Floor, Fengye Garden, North Side of Wanshan Avenue.
Email: service@flexivona.com
Flexivona — Your journey, your information, your choice.